The Customer Service Center provides quality service and timely information to the parents and employees of Metropolitan Nashville Public Schools and to the taxpayers of Nashville.
(615) 259-INFO (4636)
CustomerService@mnps.org
Service Hours (M-F)
(telephone)
6:30 a.m.-5:30 p.m
(lobby)
7:30 a.m.-5:30 p.m
Frequently asked questions and answers:
How do I request assistance with a service or file a complaint about a concern?
Customers may request assistance with services or file complaints in the Customer Service Center in person, by telephone or by email. Click here to find out more or contact us at 259-INFO Monday through Friday from 6:30 a.m. to 5:30 p.m.
District Calendar.
Where does my child attend school?
Click Find Our Schools or call us at 259-INFO. Be prepared to provide your address including your house number.
Which documents are required to register for school?
- Birth Certificate or acceptable proof of age - (Tennessee Office of Vital Records)
- Immunization (shot record) must be up-to-date and on a Tennessee Certificate of Immunization Form
- Physical (within 12 months of school starting)
- Proof of Residency (current utility bill, lease, etc.) must be resident of Davidson County
- Social Security Card or number (optional)
Where can I see information and test results on my child's school?
Choose School List under the Schools tab on home page to find your child's school and click on "Profile" to see information. In addition, you may click on the school name and you will be linked to the school's web site or click or "Map" and see the school's zone.
Is my child eligible for transportation and where is the bus stop for my home?
Click Buses & Transportation, read, and follow the directions. Or call us at 259-INFO.
What choices do I have beyond the school to which my child is zoned? Click School Choice to find options. We recommend visiting schools to find the best fit for your child.
How can I check my child's Acceptance and Wait List status?
Please have the student's ID number and click here.
What are the MNPS teaching and learning standards?
Click on "Programs" and choose from the various options offered on this page.
Where can I find the MNPS Policies and Standard Operating Procedures?
Visit the MNPS Policy and Procedures website at www.policy.mnps.org
What are the employment opportunities and how may I apply?
Visit the Human Resources site at www.hr.mnps.org.
How do I verify a diploma or obtain school records?
For information on obtaining school records, click here. If you simply need to verify a student's receipt of diploma, send a fax requesting that information to our Records Department at 291-6098.
How do I verify employment with MNPS?
Visit the Human Resources site at www.hr.mnps.org or call 259-8607
| Our Customer Service Center is open from 6:30 a.m. to 5:30 p.m. Monday through Friday on regular school days. For school holidays, Customer Service hours are the same as Central Office hours of operation, 8:00 a.m. to 4:30 p.m. Monday through Friday. We look forward to assisting you during normal business hours |
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